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KNOWLEDGE CENTER

FAQs

Concise answers to common account, kit, data and report questions.

FAQs

Accounts and plans

Does each genome need its own plan?+

Plans are associated with a specific genome. Your account keeps the status, permissions and eligible services separate.

Can I delete my data?+

Deletion and revocation should be handled through account controls; exact scope and timing will be stated with the production policy.

Data and privacy

Which file formats are supported?+

Self-service upload is closed. Research projects require an agreement with Kepler before data is submitted by the agreed method.

Can third-party apps see my whole genome?+

Apps must declare the data they require and should not receive access beyond that scope without explicit permission.

Reports and responsible use

Are reports medical diagnoses?+

No. Genetic information must be considered with symptoms, family history, environment and qualified professional judgment.

Can results change over time?+

Evidence and analysis versions can change. Important results should retain their date, version and evidence record.

Ready for the next step?

Continue to GeneHub or contact the Kepler team.

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